Thank you for shopping with Proultimate Sports! We are committed to providing you with premium-quality sportswear and accessories. If you are not fully satisfied with your purchase, we are here to assist you.
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You may request a return within 7 days of receiving your order.
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To be eligible, the item must be unused, unwashed, and returned in its original condition with tags and packaging intact.
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Non-returnable items:
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Sale, promotion, or clearance items
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Customized or personalized products
- Returns that do not meet these conditions may be refused.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 7-10 business days.
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Shipping charges are non-refundable.
- If your return is rejected, the item will be sent back to you at your cost.
Exchanges
- We only offer exchanges if the item you received is defective or damaged.
- To request an exchange, please contact us at care@proultimatesports.com with your order number and photos of the issue.
Cancellations
- Orders can be canceled within 6 hours of purchase. After that, orders are processed and cannot be canceled.
- Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery.
- Email us with photos and your order details at care@proultimatesports.com for prompt assistance.
Shipping for Returns
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Customers are responsible for the return shipping costs.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Important:
Proultimate Sports reserves the right to refuse returns that do not meet our return conditions. Thank you for being a part of the Proultimate community!